How it works
The journey of one inquiry, end to end.
Operanto is easiest to understand by following a single event from the system where it starts to the person who resolves it. Nothing in this journey depends on anyone remembering to copy data across systems.
- 1
An inquiry happens on the source system
A customer asks about something where your business already lives — say, a property website. Someone requests a viewing of a two-bedroom apartment. That system is where the inquiry originates, and it remains the system of record for it.
- 2
The source system emits a signed domain event
Instead of an email that gets lost or a row that nobody watches, the source system sends Operanto a domain event — for example, “property inquiry received” — signed with HMAC-SHA256 and timestamped, addressed to the organisation that owns the data.
- 3
Operanto verifies, stores, and processes it exactly once
The signature is verified before anything else happens. Stale timestamps and replayed deliveries are rejected. Processing is idempotent, so a retried delivery can never become a duplicate customer or a duplicate lead.
- 4
Customer and opportunity projections update
The event updates Operanto’s projections: a new customer is created, or a returning one is recognized and their history extended. An opportunity opens or continues — the same person asking about a second property is one relationship, not two records.
- 5
The responsible person sees context, not a notification
Whoever is responsible sees the whole picture in one view: who the customer is, what they asked, which property it concerns, where the inquiry came from, and what should happen next — with a follow-up task carrying a due time.
- 6
Every action is audited
From the moment the event is received to the moment the follow-up is closed, each action is recorded — who did it, when, and to which record. The history of an inquiry is never a matter of memory.
Why signed events, not integrations that poll
A signed event states a fact: this happened, in this system, at this time, for this organisation. Because each delivery is verified and processed exactly once, the operational picture in Operanto can be trusted without anyone reconciling it by hand.
Why the source system stays the system of record
Your listings, orders, or bookings belong where they are. Operanto projects them into an operational view — customers, opportunities, tasks — without claiming ownership of the data or asking you to migrate anything.
The first vertical is real estate
Property inquiries are exactly the kind of event this journey was built for: high intent, perishable, and easy to lose between a website and an agent’s day.